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Customer Service Supervisor

Job Description

Company Overview
An international company in the textile/garment industry is looking for coach our service staff to deliver exceptional customer service. The Customer Service Supervisor will build a strong team and shape staff behaviors to accomplish desired results.

Job Description
- Oversee and monitor customer service staff activities, and providing them with regular performance-related feedback
- Strategy and manage daily activities of customer service operation
- Prepare reports and correspondence as needed
- Investigate and solving customer service complaints.

Requirements
- Minimum of 5 years of work experience in a similar position
- Proficient knowledge of customer service, and standard office practices and procedures
- Ability to make decisions under pressure
- Ability to perform at a high level in a fast paced environment