Location: Vietnam - Others
Salary: Attractive package
Job Function: Customer Service/Customer Support/Call Center
Industry: Manufacturing/Engineering/Industrial
Sub-Industry: Industrial Manufacturing
Reference: JO-190213-182737

Your future employer

An international company in the textile/garment industry is looking for coach our service staff to deliver exceptional customer service. The Customer Service Supervisor will build a strong team and shape staff behaviors to accomplish desired results.

Your key responsibilities

- Oversee and monitor customer service staff activities, and providing them with regular performance-related feedback
- Strategy and manage daily activities of customer service operation
- Prepare reports and correspondence as needed
- Investigate and solving customer service complaints.

Our key requirements

- Minimum of 5 years of work experience in a similar position
- Proficient knowledge of customer service, and standard office practices and procedures
- Ability to make decisions under pressure
- Ability to perform at a high level in a fast paced environment