Location: Vietnam - Ho Chi Minh City
Posted: 25/05/2020
Salary: Attractive package
Job Function: Customer Service/Customer Support/Call Center
Industry: Import/Export
Sub-Industry: Chemical/Material
Reference: JO-200525-218395

Your future employer

Our client is a well respected market leader in the paintming industry.
We are looking for a passionate, experiences and committed person to drive the Company customer services department.

Your key responsibilities

Customer Services Manager
Job Description & Responsibilities
- Plan, organize, manage and drive the Company’ s customer service covering budget, policies and procedures of the function and Company;
- Develop and manage key performance indicators to improve efficiency in the function and where possible cross-functions;
- Initiate and drive customer orientated activities to ensure customers satisfaction level are met expectation across four segments;
- Develop standards and procedures for interacting with customers to ensure maximum satisfaction with the Company’s services and ensure customer service representatives comply with the Company’s guidelines and policies;
- Develop a professional and highly motivated team in handling Jotun’s customers locally and worldwide through continuous improvement of customer experience, and processes, bridging customers’ needs and the Company’s service capabilities;
- Be responsible for driving complaint handling process (SCD) and actively participate in product complaint process (PCD) to understand customers’ escalations and drive improvement within the organization for matters related to orders and overall customer excellence;
- Handle and overview to ensure good handling of orders both local and international business, ensuring all regulations and valid procedures are being adhered to.

Our key requirements

- University graduate, familiar with ERP system
- At least 5 years of management experience in customer service in painting, chemical or construction material industry.
- Good commercial sense, strong ability to work with system and structured approach;
- Strong interpersonal skills to be a good example to perform all managerial duties in terms of self-task-people leadership;
- Demonstration of multi-tasking ability to set priority among operative management, coaching and being involved to implement and drive improvement initiatives and people development at the same time;
- Ability to work independently under pressure and in team with high level teamwork approach;
- Good problem-solving skills;

About you

Working Locations:
- Binh Duong Head Office
- Hiep Phuoc Industrial Park, Nha Be District, HCMC.
- Company shuttle van is provided.