Location: Vietnam - Hanoi
Posted: 23/03/2020
Salary: Attractive package
Job Function: Banking & Finance - Back office
Industry: Financial Services
Sub-Industry: Commercial Banking
Reference: JO-200304-213121

Your Key Responsibilities

  • Advising and assisting the Board of Directors in the operation and transformation of digital banks; issues related to human resources and digital culture; directly supervise all activities of the Digital Banking Center in accordance with the general strategy, objectives and policies of the Bank.
  • To be responsible to the Board of Directors, the Committee for Digital Transformation and to the law for its decisions, and the results of operations of the Digital Banking Center ensure the safe and effective operation
  • Assigning tasks to the Deputy Directors in charge of a number of activities of the Digital Banking Center. Authorize a Deputy Director to operate Digital Banking Center activities when the Director is on a business trip or absence.
  • Advising and assisting the Board of Directors in building and implementing digital banking strategy, business plans, digital transformation initiatives to bring service experience to multichannel with outstanding quality for customers on all digital channels and automation channels.
  • To be responsible for coordinating the operation of digital bank transformation, feasibility assessment, determining the priority order of deploying digital business initiatives and operations throughout the bank.
  • Advising and assisting the Board of Directors in building Bank's brand as a pioneer in digital development.
  • Responsible to update technology trends, business models, and digital cooperation; analyze the impact, influence and make appropriate recommendations and recommendations for the development strategy of the Bank.
  • Promote and apply self-service digital channels to customers to ensure growth in user log-in and user rates as well as the conversion of channels to digital.
  • Support the implementation of business plans and sales goals through digital and self-service channels, including cross-product sales and incremental sales through digital and self-service channels.
  • Responsible for providing superior service quality and the best digital experience for customers across all digital and self-service channels through continuous service development and innovation; leading in multi-channel conversion, The digital channels is the standard of service quality and customer experience (digital first).
  • Responsible for promoting next-generation technology and new working method to support digital innovation across the bank.
  • Building strategic partnerships with 3rd parties to achieve the bank's digital strategy, including attracting customers and cross-selling products.
  • Exploiting and using effectively human resources in the organizational structure; coordinate, assign and perform tasks of work groups at the Center to optimize the efficiency of using human resources, meeting the work requirements and goals.
  • Responsible for business results of specialized digital products, services and projects; periodically, organize the review and evaluation of activities according to regulations.

Our Key Requirements

  • At least 10 years of banking experience in similar roles, achieving significant achievements in digital channels management is priority.
  • Have proven recored experience in using new technology to promote successful new digital channel initiatives and applications.
  • Strong digital banking experience in regional / global markets.
  • Innovative approach, ability to take on challenges and develop creative solutions.
  • Ability to work and make decisions independently as well as the ability to collaborate with the rest of the team.
  • Excellent communication, persuasion and stakes management skills