IT Support Lead

Job Description

Job Description
● Develop and interweave security best practices throughout all services
● Deploy, upgrade, support and troubleshoot infrastructure services, including databases and email
● Take ownership for End User issues, queries and requests
● Manage global network infrastructure and connectivity services
● Deploy and support desktops, laptops, printers, iPhones, iPad, VOIP phone and any other authorized peripherals
● Document all services, processes and best practices
● Manage vendors who provide supporting services
● Configuration and maintenance of virtual infrastructure
● Purchase, installation, configuration and support of all related hardware
● Maintain up to date CMDB for tracking hardware and software inventory
● Manage retention policies and user data recovery
● Manage quotes, invoices and purchase orders
● Manage antivirus software globally
● Manage storage services globally

● Windows Server 2008 R2, 2012 R2 and 2016 (including, but not limited to, AD, GPO, DHCP, file and print services, clustering, FRS)
● Microsoft Exchange Server 2013 and 2016
● Symantec Antivirus
● Microsoft Hyper-V
● DNS and Certificates (internet and internal)
● Windows 7, Windows 8.1, Windows 10 and macOS
● Microsoft Office 2013 and 2016
● Apple iPhone/iPad/Apple TV
● AV Equipment (ReQuest and Crestron)
● Enterprise desktops, laptops, servers and storage (HP/IBM/Dell/Apple)
● Sophos Firewall/VPN
● Dell/Cisco Switches
● Cisco IronPort
● Cisco Call Manager Express/IP Phone 88xx

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