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Korean Customer Service Manager

Job Description

Company Overview
Our client, a logistics company based in Hongkong, is seeking a Korean Customer Manager to join their professional team. An ideal candidate will take responsibilities to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner.

Job Description
- Manage the operation team with local people
- Monitor all outbound/inbound shipments for well proceeding with operation/warehouse/logistics team
- Develop service procedures, policies, and standards
- Prepare and manage relevant reports to Branch Managers, RHQ, HQ.
- Communicate courteously with customers by telephone, email...

Requirements
- Must be Korean
- A minimum of 03 years proven experience in forwarding field
- Efficiency and organizational skills
- Good understanding of management practices and techniques
- Excellent leadership and interpersonal skills.