Location: Vietnam, Ho Chi Minh City
Salary: Attractive package
Job Function: Operation Manager/Operation Director
Industry: Business Process Outsourcing (BPO)
Sub-Industry: IT Solutions
Reference: JO-180619-165421

Your future employer

A major player in outsourcing and cloud services, web e-Business and Information Systems. They supports companies in their system migration to the cloud.

Your key responsibilities

- Ensure that communication between IT & Service Delivery departments is ongoing and utilised to maintain an Production continuous improvement enviroment
- Support the company in production planning and make sure the business is adequately resourced
- Identify any skills gaps in the organisation and undertake a recruitment program to support this
- Train staff and managers, making sure that everyone is performing adequately in their role
- Provide a leadership support function to teams and motivating staff to achieve production goals for the business
- Manage budgets and costs effectively in respect of the planning process
- Act as a liaison to senior management and board of directors to keep them up to date with the performance & resource capacity
- Ensure key performance indicators are in place and production targets are met
- Implement new policies and procedures relating to the production process
- Build the career path for your team
- Ensure that communication is ongoing and effective between different departments and countries
- Keep up to date with IT systems in the workplace while having an understanding of emerging technologies
- Present ideas and results to different stakeholders across the business including staff and senior management
- Foster an environment of teamwork to ensure that all products are delivered on time and company goals are met

Our key requirements

- Have at least 8 to 12 years experiences working in IT team management and Services provider
- Have strong leadership experience, leading teams from different departments to achieve organisational & business goals
- Have ability to work alone and take a lead when hurdles arise or when tasks require completion
- Staying ahead of the game and ensure that plans for the future are clearly labelled out for everyone to follow
- Adapt to the ever changing environment and reacting quickly to meet challenges

About you

- Proactive thinking with team spirit
- Good communicator & problem solver