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Service Engineer

Job Description

Company Overview
Wire harness machinery supplier is seeking a Service Engineer to join their team. The ideal candidate will execute field service activities

Job Description
- Executes field service activities such as installation, setup, maintenance, repair, troubleshooting, training and technical consulting at a customer site based on applicable processes and guidelines
- Executes in-house repair activities of machines and equipment based on applicable processes and guidelines
- Executes feasibility testing and technical customer consulting based on applicable processes and guidelines
- Executes 1st level service helpdesk duties based on applicable processes and guidelines
- Achieve revenue target for spare parts & service contract set by management in assigned area.
- Monitor customer, competitor activity & gather general market information and feedback to headquarter

Requirements
- Diploma / Degree in Mechanical / Electrical Engineering
- Good basics in automation and software
- More than 5 years in the multi-national industrial environment, preferably with experience in wire processing machines
- Intermediate working knowledge of Microsoft Office package
- Intermediate working knowledge of Microsoft Dynamics CRM package appreciated
- Fundamental understanding and skills on, Mechanical, electrical and software, able to conduct training in
technical environment
- Able to create local needed service/customer/internal documents

Additional Job Information
- Presentation skills
- Communication skills
- Readiness for traveling
- Flair for a technology-driven environment
- English (Advanced Level)
- Other languages appreciated